OmniChat
Your company-wide AI coach that works off the same intelligence as OmniCore.
OmniChat is a bolt-on AI assistant powered by the retrieval-augmented knowledge we build for OmniCore clients. It answers frontline questions, reinforces SOPs, and keeps managers free to focus on strategic work—all with citations your teams can trust.
Answers on demand
Give every employee a trusted assistant that understands policies, SLAs, playbooks, and product knowledge curated from your OmniCore knowledge lake.
Manager time back
Automate repetitive “how do I” questions, freeing leads to focus on coaching and higher-value conversations instead of inbox triage.
Accelerated onboarding
Turn SOPs, best-practice videos, and past resolutions into interactive training paths that guide new hires from day one.
Continuous knowledge capture
Every question and response feeds back into your library, closing gaps and keeping policies, decks, and tooling guides fresh without manual effort.
Natural language request
OmniChat response
1. Send the welcome email template with links to Kickoff Checklist A.
2. Schedule the joint discovery call within 3 business days. Use the agenda in Confluence → Success Playbooks.
3. Share the “30/60/90 adoption targets” dashboard and confirm success metrics in the CRM note.
Citations: SOP-121, Success Playbooks › Adoption, CRM/ACME/Notes.
Automation
Action items pushed to Slack #success-team, CRM tasks created for owners.
How it works
From knowledge capture to daily support in four moves.
OmniChat layers on top of your OmniCore deployment. We reuse the governed intelligence layer so the assistant only answers from accurate, auditable sources—and we extend it with role-specific know-how.
01
Ingest and align
We stream your approved OmniCore data products, SOPs, training decks, and FAQs into a governed retrieval layer tailored per role.
02
Tune the assistant
Role-specific guardrails, tone, and escalation paths ensure the assistant gives factual, auditable answers—escalating to managers when confidence dips.
03
Launch everywhere
Deploy via web, mobile, Slack, Teams, or embedded widgets. Usage analytics highlight knowledge gaps and automation opportunities.
04
Measure and evolve
Dashboards track deflection rates, satisfaction, and knowledge gaps so you can fine-tune prompts, add assets, and prove ROI to leadership.
Grounded in your data
Uses OmniCore RAG pipelines so every response cites the same governed metrics and narrative evidence leadership trusts.
Enterprise-grade controls
Permission-aware retrieval, redaction policies, and detailed audit trails keep compliance teams comfortable.
Measurable impact
Track how many questions get resolved without managers, response quality trends, and onboarding speed improvements.
Multi-channel by default
Surface the assistant inside web, mobile, Slack, Teams, and embedded widgets so help is available wherever employees already work.
Human handoff built-in
Escalate to named experts or create support tickets automatically when confidence drops below thresholds.
AI governance made simple
Versioned prompts, approval workflows, and audit logs keep compliance, legal, and IT comfortable with every release.
Role-aware experiences
Responds with the tone, depth, and permissions defined for finance, operations, frontline teams, and partners inside OmniCore.
Workflow automations
Trigger follow-up tasks, sync notes to CRM, or notify Slack and ticketing queues directly from within the assistant conversation.
Assist every team
From Excel tips to policy answers—OmniChat handles it.
Because the assistant references your curated knowledge base, teammates get instant guidance on anything from “What’s our maternity policy?” to “How do I reconcile expenses in Excel?”—without waiting on a manager reply.
People & HR
Automate handbook and policy answers, surface latest benefits changes, and capture employee questions to refresh documentation automatically.
Operations & SOPs
Guide staff through procedures with step-by-step instructions, videos, and checklists sourced from your standard operating manuals.
IT & tooling
Resolve “how do I” questions for Excel, CRM workflows, or device setup with contextual snippets drawn from your internal help centre.
Customer-facing teams
Give sales and success instant access to product specs, objection handling scripts, and escalation paths while syncing actions back to CRM.
Compliance & risk
Ensure regulated responses by referencing approved language, logging every answer, and flagging when legal review is required.
Shift handovers
Provide a searchable log of previous shifts, open actions, and lessons learned so frontline teams stay aligned around the clock.
Client communications
Draft personalised, policy-compliant email responses that reference the latest account context, speeding up customer support without sacrificing quality.
Finance & FP&A
Surface variance explanations, policy reminders, and “what changed?” narratives so finance stays ahead of board requests and budget queries.
Marketing & growth
Bring campaign benchmarks, brand guidelines, and approved messaging into one companion so marketing can produce assets and updates faster.
Activation
Plug OmniChat into your operations in weeks, not quarters.
Add the assistant to your OmniCore plan to give every team a knowledgeable partner. We configure role permissions, channels, and analytics—then you watch repetitive questions fall away.